Founded in 2005 and headquartered in Montréal, Canada, Lightspeed Commerce Inc. is a global provider of cloud-based point-of-sale and e-commerce solutions. With a presence in over 100 countries and offices across North America, Europe, and the Asia-Pacific region, Lightspeed serves clients in the retail, hospitality, and golf industries, and is publicly traded on the Toronto and New York Stock Exchanges (LSPD).

To address growing HR-related operational headaches including inconsistent onboarding, manual software provisioning and a high volume of HR-related emails, Lightspeed appointed Group Elephant’s ServiceNow practice to implement new HR technology centered around ServiceNow workflows tightly integrated with Workday, enabling end-to-end automation and optimization of applicable HR processes.

The new system modernized important functions such as onboarding, offboarding, and employee support. Outcomes include improved data accuracy, reduced manual effort and more effective communication. The technology has already proven to be an enabler of more effective remote and hybrid Lightspeed work environments. Care resolution times have improved, HR email volume has declined, and visibility into and reporting for HR and IT have been enhanced.

‘Group Elephant’s ServiceNow professionals were collaborative, responsive and instrumental in the successful delivery of this project’, said Gus Haddad, Manager of Project Delivery and Process Improvement at Lightspeed. ‘Their expertise has enabled us to offer a more seamless HR experience while significantly reducing internal efficiencies and lifting the grade of the overall experience for Lightspeed employees,’ he added.